After - sale Service
Most frequent questions and answers
If you have not paid for your order yet, there is no need to contact us to cancel it.
We ignore all orders until a matching payment is received. So if you haven’t paid, it doesn’t matter, we are not processing your order.
If your order is more than a week old please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
If you have already paid for an order and want to cancel it, please contact us as soon as possible.If already purchased, then it is need to discuss further.
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
If the package has already been delivered we cannot cancel or change the order.
Please do not do returning without our directions.Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.
If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.
To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance (about 2% of PO amount). Especially, the destination is remote country or war risk area. When you checkout your order online, you can add the shipping insurance. Or you can tell us & pay to us; we will buy the insurance for you.
Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from our Technical Support. And Contact us.