How To Order
Good Service Makes the Difference
Seven steps from enquiry to delivery confirmation plus the payment and shipping options available on every order.
Enquiry Please Offer Us Your Inquiry List
Step
Quotation When Get Your Enquiry Our Sales Will Quote for You Soon
Step
Confirming Details Confirm Our Quotation the Shipping and Payment Methods
Please send us PO for locking the ordered items first. Step
Proforma Invoice Our Sales Will Send the Proforma Invoice with Payment
information once you confirm on the inquiry items. Step
Payment Please Share Us the Payment Slip Once It Done There We Will Prepare the
order for you. Step
Shipment We Will Share the Tracking Number for You Accordingly
We can also use your company shipping account. Step
Delivery Confirmation When Get the Goods Please Confirm the Receipt to Our Sales
Payment Methods Itech SMARTnet Makes Paying for Your Orders Easy by Providing a
range of convenient payment options. What are the payment terms we can do? PayPal: Select PayPal as your payment method when you check and the small amount orders. Advantages of using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, won't see your credit card number, minimizing the risk of unauthorized use. Wire Transfer: We will email you an invoice and hold the shipment until we receive payment. Please do not send money until you get an invoice from us which will have our bank info on it. Western Union: We will Email you an invoice and hold the shipment until we receive payment. Please do not send money until you get an invoice from us which will have our bank info on it. Money Order/Cashier Check/Escrow: We also accept these payment terms that customers' need. How to claim warranty case?
Before Shipping Back Goods to Us Please Contact Us to Tell the Issues You Are
having. Most of problems we are able to sort out by providing the technical support.
If There Are Irremediable Defects Happening to the Devices You Can Return Them
back to us for repair or replacement under our twelve months warranty. You can contact us directly. Please do not do returning without our directions.
We Will Arrange the New Replaced or Repaire Case Then
Still Need an Answer
Message on WhatsApp and the reply comes from the person who handles the order rather than a ticket queue
No forms No sign up Replies within one working day
FAQ
How to Order Questions
What Payment Methods Do You Accept
Wire transfer PayPal Western Union and money order or cashier check. Wire transfer is normal for commercial volumes and PayPal suits smaller orders.
When Is Payment Due
A proforma invoice is issued once the enquiry items are confirmed. Goods are prepared once the payment slip is received.
Can I Use My Own Courier Account
Yes. Nominate your DHL FedEx UPS or TNT account and we will ship on it so you control the freight cost.
How Do I Confirm an Order
Confirm the quotation shipping method and payment method then send a purchase order so the items can be locked.
Will I Get a Tracking Number
Yes. Tracking is shared as soon as the consignment is handed to the carrier.
What Happens After Delivery
Confirm receipt to your salesperson. That closes the order and starts the warranty period cleanly.